Since 2018, we at Allgas have been surveying our customers to better understand their experiences with our services. This important research helps us monitor our performance and design strategies and initiatives to improve the customer experience.
We set ambitious improvement targets each year, with monthly reports provided to our Executive team and Board members.
CSBA, an independent Australian-based research company, conducts this research on our behalf. They gather the data and report it back to us, benchmarking our performance against other network businesses in Australia conducting similar research on service quality.
CSBA conducts this research in accordance with their Privacy Collection Statement.
Surveys are conducted via telephone and SMS, and participation is optional. You can opt out of the program at any time.
As part of the survey, you can choose whether your responses are identifiable or anonymous. If you choose to remain anonymous, any personal and identifying information will be removed from the data before analysis and not shared with us.
If you choose to be identifiable, your information will only be used internally to improve our services.
We will not share any responses with external organisations, nor will they be used for marketing purposes.